Concierge
Questions about a piece, an order or a delivery: write to concierge@printreverie.com. We usually reply within a day.
About an order
Include your order number (for example, #1001). It's on the page you see right after checkout. If you don't have it, the email address you ordered with is enough.
Shipping and tracking
Orders ship by the next business day after payment. You'll get an email with the tracking number when yours ships. For a gift, that email comes to you, not the recipient. Shipping
Changes and cancellations
To change the address or cancel, email us before the order ships. A cancelled order is refunded in full.
If something's wrong
If a piece arrives damaged or isn't the one in the photos, email us within 14 days of delivery with a photo of the piece and the packaging, and we'll refund you in full. If tracking hasn't moved in 7 days, email us and we'll open a claim with the carrier.
Returns
Unframed ads can be returned within 14 days of delivery. Framed pieces are final sale. Returns